Journal of Information Science and Technology

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Vol 2 Iss 2 Article 2

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icon Exploring E-Government in the UK: Challenges, Issues and Complexities (98.35 kB)


Title: Exploring E-Government in the UK: Challenges, Issues and Complexities


Author(s): Vishanth Weerakkody & Jyoti Choudrie



Information and communication technology facilities offered by the Internet have encouraged not only business enterprises, but also governments around the globe to invest significantly into electronic service delivery in the form of e-government. While the numbers of the different national e-government initiatives have rapidly increased in the last three years, the success of these will largely depend on whether the services they offer will be used by the citizens of the respective countries. Initial efforts to deploy e-government in the UK suggest that many local boroughs are lagging behind the national expectations for e-government due to various social and technical challenges. This paper will identify and examine the impact of these challenges on realising e-government through the results of an exploratory study in one of the largest local boroughs (Hillingdon-London) in the UK. The results of this study found that from a social perspective, while issues such as lack of awareness, trust, language barriers and lack of access to the Internet were impeding citizens from using e-government services, financial and political constraints were thwarting the government from fully implementing the concept. These social challenges are further compounded by technical complexities such as the need to integrate processes and technology across different government agencies to facilitate the efficient and effective delivery of e-services.

Last Updated on Thursday, 30 June 2011 15:18